Make an enquiry

Support

Our world-class team of simulator experts are here to help with anything you need, whether it be an urgent technical issue, instructor training or access to the latest software upgrades.

View the brochure >

24/7 support

Once you’ve taken delivery of your Drilling Systems’ simulator, you’ll get a dedicated account manager, 24/7 IT technical support desk and FREE access to our online customer portal with a range of benefits.

Tailored packages

To find out more about our tailored packages of support please contact our sales team.

Support Portal Features

  • Software upgrades catalogue
  • Spares inventory management tool
  • Simulator hardware obsolescence checker
  • Query submission and status tracking
  • Training and site visit booking
  • Advanced training materials and knowledge articles catalogue
  • Allowance management

Simulator support plans

To maximise the value of our maintenance agreements, we offer three tiers of simulator support plan. Each plan provides a range of benefits and allowances which can be fully customised to suit the product and customer's needs.

SUPPORT Plus

Enrty-level access to the Drilling Systems technical support service. The support plus plan is ideal for customers who want to enjoy extra features on Sim Support Online.

SUPPORT Advanced

Allowances for site visits, training and spares, as well as access to new software upgrades for all generic software and generic rig packages. The support advanced plan is ideal for customers who want to have access to the latest features whilst making the most of their simulator.

SUPPORT Premium

All the same benefits as support plus and support advanced plans with the added benefit of larger allowances, better discounts and prioritised technical support. The support premium plan is ideal for customers with larger simulator fleets, multiple training facilities or those who require faster support.

Support Plan Features

  • Technical support – our telephone technical support service is uniquely available to customers on a simulator support plan
  • Product support – support advanced and support premium customers have access to complimentary upgrades for generic software with new enhancements and added functionality

View the support plans matrix

  • Site visits and servicing – the site visit allowance can be used whenever needed for urgent call-outs, annual preventative maintenance or servicing
  • Instructor training – Personalised, dedicated instructor training to assist customers in getting the most from the broad functionality of simulators including new features and functionalities