Once you’ve taken delivery of your Drilling Systems’ simulator, you’ll get a dedicated account manager, 24/7 IT technical support and FREE access to our online customer portal with a range of benefits.
Advanced training materials and knowledge articles catalogue
Simulator support plans
To maximise the value of our maintenance agreements, we offer three tiers of simulator support plan. Each plan provides a range of benefits and allowances which can be fully customised to suit the product and customer's needs.
Enrty-level access to the Drilling Systems technical support service. The support plus plan is ideal for customers who want to enjoy extra features on Sim Support Online.
Allowances for site visits, training and spares, as well as access to new software upgrades for all generic software and generic rig packages. The support advanced plan is ideal for customers who want to have access to the latest features whilst making the most of their simulator.
All the same benefits as support plus and support advanced plans with the added benefit of larger allowances, better discounts and prioritised technical support. The support premium plan is ideal for customers with larger simulator fleets, multiple training facilities or those who require faster support.
Support Plan Features
Technical support – our telephone technical support service is uniquely available to customers on a simulator support plan
Product support – support advanced and support premium customers have access to complimentary upgrades for generic software with new enhancements and added functionality