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Our global support service can provide a comprehensive package of aftermarket support, from an urgent technical issue, through to instructor training and access to the latest software upgrades.

To maximise the value of our maintenance agreements, we offer three tiers of Simulator Support Plan.These provide a range of benefits and allowances which can be fully customised to suit the product and your needs covering all your service and maintenance requirements;

  • Online support - 'SIM support online' -available to all Drilling Systems customers
  • Technical support
  • Product support
  • Site visits and servicing


Gives entry level acess to the Drilling Systems Technical Support Service. Should you need our support you can acess it quickly and easily using your technical support allowance

The Support Plus plan is ideal for customers who also want to enjoy extra features in addition to Sim Support Online. 

SUPPORT Advanced

Access new software upgrades for all generic software and generic rig packages. A comprehensive package including allowances for site visits, training and spares.
Support Advanced is ideal for customers who want to have access to the latest features whilst making the most of their simulator.


All the same benefits as Support Advanced but with larger allowances, better discounts and a guarantee that you will receive priority technical support.
Support Premium is best suited to
customers with larger simulator fleets, multiple training facilities or those who require faster support.

 Learn more about our service packages 

Drilling Systems 24-hour Tech Support Contact Details:

Email: techsupport@drillingsystems.com

Telephone: +44 (0) 1202 802724

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