Keith heads up Drilling Systems’ technical support team, taking care of customers around the globe.
Part of the furniture, Keith has worked at Drilling Systems for 24 years, starting out in IT before moving into an external technical support role. Keith’s witnessed some enormous advances in simulator technology and, having been involved in everything from design to construction of simulator systems, customers benefit from his vast wealth of knowledge.
Keith said: “Our technical support team is located in the UK, USA and the Middle East, so there is always someone available to help customers.
“Every day is different. We could be dealing with a simple enquiry that takes seconds to fix, such as a forgotten password, or a more complex software technical issue or hardware breakdown like a faulty power supply. These could take longer to rectify, for example if you need to order replacement parts.
“Thankfully the days of the floppy disk are over and we can now fix most problems remotely. We simply connect to the customer’s system, run diagnostics and correct the issue from Drilling Systems’ offices.
“The majority of our customers have maintenance contracts, giving peace of mind, and we’ll always ensure issues for these customers are top priority.
“Ultimately we’re here for our customers and will go that extra mile – as our excellent customer feedback testifies. Any issues, please get in touch.”